Hongkai Features

1. Ingenious and innovative

Maintaining strong innovation capabilities, continuously launching new products and services, guiding and creating demand while also better serving it. Companies often cultivate a unique culture of innovation based on collaboration and innovation within project teams, leading many companies in driving industry development.

2. Work together to achieve greater success

Capture fleeting business opportunities in a timely manner, establish a strong business network, have strong business development capabilities, and successfully drive the company's growth at a very high speed through the operation of one project after another.

3. Accumulate strength and then release it, cherish every day and save energy

Continuously accumulate project experience, conduct effective group learning and full-process learning through effective operations, and form a strong intangible asset for the enterprise. In the new business environment, with excellent knowledge management capabilities, the enterprise greatly reduces the management and management risks caused by the loss of key talent, conducts effective knowledge innovation, accumulation and diffusion, and continuously maintains the enterprise's innovation capabilities.

After-sales commitment

We understand that equipment delivery is only the starting point of our partnership. Hongkai Technology, with its commitment to technical reliability and service certainty, provides you with after-sales support that exceeds your expectations, ensuring a worry-free journey on the road to intelligent manufacturing upgrades.
Service Level Agreement (SLA):
Clarify the response time limit, repair standards and compensation terms. If the standards are not met, cash compensation will be given based on actual losses, and the commitment will be fulfilled in the spirit of the contract.
National warranty network:
Relying on 200+ service outlets covering the whole country, we provide a quick response within 2 hours, the engineering team is on call 24 hours a day, and key customers are equipped with exclusive service stewards.
Hardware warranty system:
Key components enjoy a 3-year warranty, and core components (such as industrial cameras and light sources) provide "replacement instead of repair" service, with an average repair time of ≤2 hours, minimizing the risk of production line downtime.